Expert technical support for websites, servers, and systems. Bug fixing, Linux administration, OS troubleshooting, and technical consultation. WhatsApp response under 1 hour. Starting from ₹699.
ZYANIX Support is the technical assistance division of ZYANIX. It provides on-demand help for a wide range of technical problems — from a broken website feature to a Linux server that won't start, to Windows performance issues or code review requests.
All support is delivered remotely. Clients describe their issue via WhatsApp, email, or the contact form. ZYANIX diagnoses the problem, communicates the root cause clearly, fixes it, and provides documentation of what was done and how to prevent recurrence.
ZYANIX Support is the most affordable ZYANIX service — bug fixing and OS troubleshooting start at just ₹699 ($9) per session. It is also the most accessible — WhatsApp responses typically arrive within 1 hour during business hours (Mon–Sat, 9AM–9PM IST).
Business Hours: Monday – Saturday, 9AM – 9PM IST. Emergency WhatsApp support available outside hours for urgent issues.
Four categories of technical support — all delivered remotely.
Identify and fix bugs in websites, web applications, and software. ZYANIX performs root cause analysis to understand why the bug exists, not just apply a temporary patch. A clear explanation of the fix is included.
Common issues: Broken contact forms, PHP errors, JavaScript console errors, layout breaks, plugin conflicts, database connection failures.
Diagnose and resolve Windows and Linux operating system issues. Covers performance problems, boot failures, driver conflicts, update errors, disk issues, and system slowdowns.
Common issues: Windows 10/11 slow performance, Blue Screen of Death (BSOD), Linux boot errors, driver conflicts, disk space problems.
Expert Linux server administration for Ubuntu, Debian, and CentOS systems. Covers server configuration, service management, cron jobs, shell scripting, package management, and log analysis.
Common issues: Services not starting (Nginx, MySQL, Apache), permission errors, cron job problems, SSH connection issues, disk full errors.
General technical guidance for any digital challenge. Architecture advice, technology selection, performance review, code review, or simply getting a second opinion on a technical decision from an experienced developer.
Common requests: "Which hosting should I use?", "Is my code secure?", "How do I set up automated backups?", "What's causing my site to be slow?"
The more information you provide upfront, the faster ZYANIX can diagnose and fix your issue.
What is broken? What were you doing when it happened? What is the exact error message? When did it start?
Screenshots of error messages, browser console output, or the broken behavior help diagnose problems significantly faster.
Your OS version, PHP/Node version (for web servers), browser (for front-end issues), or server distribution (for Linux issues).
For server or website issues, temporary read-only access to the relevant system helps ZYANIX investigate directly.
Is your production site down right now? Let us know — urgent issues are prioritized over routine requests.
WhatsApp (+91 8395897002) gets the fastest response — typically under 1 hour. For non-urgent requests, email or the contact form works well.
₹699 covers one support session — meaning ZYANIX investigates, diagnoses, and fixes one specific bug or issue. If the investigation reveals multiple unrelated bugs, each additional bug is a separate session. Complex bugs that require extensive investigation may be re-quoted after initial diagnosis if the scope is significantly larger than expected.
ZYANIX can work with temporary SSH access (for server issues), SFTP credentials, or WordPress admin access (for website issues) depending on what the problem requires. All access is used solely for the agreed purpose and is not stored after the session. You can revoke access immediately after the fix is confirmed.
ZYANIX guarantees that the specific issue is fixed as described. If the same exact bug recurs within the support window, it is investigated at no additional charge. If a related but different issue appears, it is treated as a new session.
Yes. Monthly retainer plans covering a set number of support hours are available. These are popular with businesses that regularly need updates, maintenance, bug fixes, and server monitoring. Contact ZYANIX to discuss a plan that matches your expected needs.