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Refund Policy

Our fair, transparent, and client-first approach to refunds and guarantees.

Last Updated: June 1, 2025

At ZYANIX, client satisfaction is our top priority. We stand behind our work with industry-leading guarantees. This Refund Policy outlines the terms under which refunds are provided and how our service guarantees work.

1. Our Core Guarantees

ZYANIX offers three core guarantees that protect every client:

1.1 One-Week Delivery Guarantee

We commit to delivering most standard projects within 7 business days. If we fail to meet the committed delivery timeline:

  • The client may receive the service free of charge, subject to the specific terms in the project proposal
  • We will continue working until the project is complete and the client is satisfied
  • The exact terms are specified in each project proposal before work begins

1.2 Free Rebuild Guarantee

If you are not satisfied with the final delivery after revisions, we will rebuild your project from scratch at no additional cost. Conditions:

  • The client must provide specific, actionable feedback
  • The rebuild request must be made within 30 days of final delivery
  • The rebuild scope must match the original agreed scope
  • This guarantee applies after at least one round of revisions

1.3 No-Pay-If-Late Policy

If ZYANIX fails to deliver within the committed timeline, the client may be entitled to receive the service free of charge. Specific terms are outlined in each project proposal.

2. Standard Refund Policy

2.1 Before Work Begins

If you cancel a project before work has commenced, you are entitled to a full refund of any payments made. Cancellation must be communicated in writing to official@zyanix.shop.

2.2 During Active Development

If you cancel a project while work is in progress:

  • You will be charged for work completed to date, calculated at a fair hourly rate
  • Any remaining balance will be refunded within 7 business days
  • All completed work will be delivered to you

2.3 After Delivery

After final delivery and client approval, refunds are generally not provided. However, our Free Rebuild Guarantee ensures you receive a satisfactory outcome. If you believe there is a genuine issue, contact us at official@zyanix.shop and we will work to resolve it.

3. Support Services

For one-time support services (bug fixing, OS troubleshooting, etc.):

  • If the issue is not resolved, you will not be charged
  • If the issue is partially resolved, a partial refund may be issued at our discretion
  • Refund requests must be made within 48 hours of service delivery

4. Non-Refundable Items

The following are generally non-refundable:

  • Third-party costs (domain registration, hosting fees, software licenses) paid on your behalf
  • Rush delivery fees for expedited projects
  • Completed and approved work

5. How to Request a Refund

To request a refund or invoke any of our guarantees:

  • Email us at official@zyanix.shop with your project details
  • Or contact us via WhatsApp at +91 8395897002
  • Include your project name, payment details, and reason for the request
  • We will respond within 24 hours and process approved refunds within 7 business days

6. Dispute Resolution

We believe in resolving disputes amicably. If you have a concern, please contact us first. We are committed to finding a fair solution. Our goal is always your satisfaction, and we will go above and beyond to make things right.

7. Contact

For refund requests or questions about this policy: